Monday, May 28, 2007
Driver Retention
Employee retention is a problem for everyone in the trucking industry - for every industry actually. The big questions is "how do we deal with the new generation of employees?"
I recently attended the Utah Trucking Association annual meeting in St. George, Utah. One of the speakers, Dan Baker spoke about dealing with the new generation of employees. This is a summary of what struck me as I listened to him:
If you value your employees - listen to them!
Don't use nicknames, say thank you and ask them how they are feeling.
Do not tolerate back biting.
Kids learn by touching and feeling - not by a lecture.
They do not work well or long if they are being coerced by fear.
Keep in mind what is important to your Drivers: get rolling, get paid, and get home.
and a closing thought from Dan: "What if God repossessed everything for which you had not said thank you in the past 30 days?"
I recently attended the Utah Trucking Association annual meeting in St. George, Utah. One of the speakers, Dan Baker spoke about dealing with the new generation of employees. This is a summary of what struck me as I listened to him:
If you value your employees - listen to them!
Don't use nicknames, say thank you and ask them how they are feeling.
Do not tolerate back biting.
Kids learn by touching and feeling - not by a lecture.
They do not work well or long if they are being coerced by fear.
Keep in mind what is important to your Drivers: get rolling, get paid, and get home.
and a closing thought from Dan: "What if God repossessed everything for which you had not said thank you in the past 30 days?"
